Questions & Contact
My Guarantee to you
I have high expectations for our products, you should too.
Below you'll find all the legal stuff, however if at any point you dont feel like you're holding the best of the best, please contact me at firstname.lastname@example.org so we can make it right.
-Mathew James Neilson
National (Within South Africa)
All orders are shipped via complimentary overnight courier. We often ship on the day you order, mostly the next day, rarely the day after.
Orders ship within 3 working days. Airmail delivery is 2-3 weeks depending on your local customs office. Speed Courier takes 2-3 working days.
We design and manufacture corporate gifting. We specialize in lastminute.com orders, so you can hand your stress to us.
We offer a 12 month warranty on manufacturing defects, please get hold of us as soon as an issue arises so we can make it right with a repair, refund of exchange depending on the cause & extent of the defect.
If your product arrives in a poor or damaged condition please mail us images within 2 weeks of receipt for a refund or replacement.
If you decide your item isn’t for you it can be returned absolutely unused and in original packaging within 20 days of receipt. Returns should be shipped with a tracking number or insurance, as we cannot refund missing returns.
A full refund of the cost of the item (ex-shipping) will be made on receipt of your return. For International returns please clearly mark ‘Return’ on the outside of your parcel along with a returns invoice, which we will email to you.